213-241-LA00
Phone lines are open 7:00am - 5:45pm Monday - Friday
To learn about alternate methods of contacting the Help Desk: Click Here
Click on the menu option to see a listing of the submenu items (if any).
For a printable copy of this listing: Click Here
Telephone Related Repair issues (for orders, go to the Telecommunications Web Page.)
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Option 1
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| Assistance with Facilities applications | |
| Assistance with new email accounts or questions with existing accounts | Option 8 |
Press this option If you are uncertain which option to select, and an agent will assist you
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Option 0
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Option 2 submenu - Hardware Problems, including computers, printers, alarms, P/A systems, radios, etc
For Apple computers under warranty experiencing a hardware problem |
Option 1
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For Gateway computers under warranty experiencing a hardware problem, please have the LAUSD assigned pin # ready.
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Option 2 |
All other equipment problems
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Option 3
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Option 3 submenu - Problems connecting to the LAUSD networks
If trying to connect from a dial-up modem
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Option 1
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For problems connecting from a school or office
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Option 2
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Option 4 submenu - Password issues
If your Elementary SIS, OPR, or SOAR account is inactive or you received message upon login
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Option 1
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Password issues with PTRS, HRS, IFS, Transportation, Student Locator or Mapper
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Option 2
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All other password issues |
Option 3
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Option 5 submenu - Assistance with Student Information Systems
Assistance with the New Integrated Student Information System – ISIS for secondary schools
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Option 1
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Assistance with Welligent IEP system
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Option 2
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Assistance with Elementary SIS
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Option 3
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Assistance with Legacy Secondary SIS, including Data Cleansing assistance
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Option 4
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Assistance with Adult SIS
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Option 5
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Assistance with Service Tracking System – STS
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Option 6
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| Assistance with Early Education SIS – EESIS | Option 7 |
Option 6 submenu - Assistance with District Business Applications other than Facilities applications
Errors launching District Applications
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Option 1
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Microsoft Office applications
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Option 2
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Assistance with IFS GUI, EZ Doc, Job Cost, FRDB, Budget Tools or Control-D
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Option 3
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Assistance with PTRS or HRS
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Option 4
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Assistance with Inside LAUSD, Learning Zone, and CLAS
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Option 5
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Assistance with P-Card reconciliation's STULL evaluations or E-List
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Option 6
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Assistance with BTS
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Option 7
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Option 7 submenu - Assistance with Facilities applications
New construction
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Option 1
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Existing facilities
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Option 2
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| Return to listing of Main Menu |