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213-241-LA00
Phone lines are open 7:30am - 4:45pm Monday - Friday
To learn about alternate methods of contacting the Help Desk: Click Here
Click on the menu option to see a listing of the submenu items (if any).
For a printable copy of this listing: Click Here
All Password related items for All LAUSD systems and applications
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Option 1
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Problems connecting to the LAUSD networks
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Option 3
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| Facilities applications |
Option 2 submenu - Hardware Problems
Visit servicedesk.lausd.net to open a service request for ALL hardware, either under warranty or not.
Apple Laptops, under warranty, experiencing a hardware problem |
Option 1
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All other equipment problems
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Option 3
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Option 4 submenu - District Email and Web applications, other than financial and payroll
Email issues and Errors launching District Applications
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Option 1
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Inside LAUSD and Learning Zone
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Option 2
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Welligent IEP and Service Tracking System – STS
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Option 3
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MyData
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Option 4
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Stulls evaluation - send an email to AppSupport@lausd.net
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Option 5 submenu - Assistance with Student Information Systems
Password and account issues
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Option 1
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Elementary SIS and ISIS for Elementary schools
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Option 2
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Secondary SIS and ISIS for Secondary schools
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Option 3
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Adult SIS
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Option 4
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Option 6 submenu - District Business Applications other than Facilities applications
Errors launching District Applications
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Option 1
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BTS submenu
If you are a time keeper or have time approval questions
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Option 1
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Questions related to Benefits
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Option 2
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BTS account and password related items
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Option 3
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For questions regarding school budgets, School Front End, object codes, commitment items, fund, functional area, budget & expenditure queries, and budget balances please contact your Fiscal Specialist at the Local District Office
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All issues pertaining to the classified service, i.e., selection, recruitment, hiring process, questions on classification issues, performance evaluation, salary schedules etc. send an email to perscomm@lausd.net
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General BTS information, visit the Business Tools for Schools web page at www.lausd.net/bts
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Payroll questions visit the Payroll web page at www.lausd.net/payroll
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IFS submenu
Account creations, password resets, and profile creations and updates
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Option 1
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Printing issues, computer hardware and software issues, including LU resets for customers using IFS on the PC3270 software, and software installation
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Option 2
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For Questions about Warehouse IFS and Warehouse On-line Catalog orders, Status of stock and non-stock requisitions, Status of non-stock purchase orders, Professional Services, and P-Cards call the Procurement Customer Services Unit at 562-654-9009
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For training and support on all other items related to IFS-GUI and IFS-EZ Doc, look for the training and support options on www.lausd.net/bts
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Option 7 submenu - Assistance with Facilities applications
New construction
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Option 1
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Existing facilities
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Option 2
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| Return to listing of Main Menu |