LAUSDnet
ITD PHONE SUPPORT OPTIONS

213-241-LA00
Phone lines are open 7:00am - 5:45pm Monday - Friday
To learn about alternate methods of contacting the Help Desk: Click Here

Click on the menu option to see a listing of the submenu items (if any).
For a printable copy of this listing: Click Here

Telephone Related Repair issues (for orders, go to the Telecommunications Web Page.)
Option 1
Assistance with Facilities applications
Assistance with new email accounts or questions with existing accounts
Option 8
Press this option If you are uncertain which option to select, and an agent will assist you
Option 0

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Option 2 submenu - Hardware Problems, including computers, printers, alarms, P/A systems, radios, etc

For Apple computers under warranty experiencing a hardware problem
Option 1
For Gateway computers under warranty experiencing a hardware problem, please have the LAUSD assigned pin # ready.
Option 2
All other equipment problems
Option 3
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Option 3 submenu - Problems connecting to the LAUSD networks

If trying to connect from a dial-up modem
Option 1
For problems connecting from a school or office
Option 2
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Option 4 submenu - Password issues

If your Elementary SIS, OPR, or SOAR account is inactive or you received message upon login
Option 1
Password issues with PTRS, HRS, IFS, Transportation, Student Locator or Mapper
Option 2
All other password issues
Option 3
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Option 5 submenu - Assistance with Student Information Systems

Assistance with the New Integrated Student Information System – ISIS for secondary schools
Option 1
Assistance with Welligent IEP system
Option 2
Assistance with Elementary SIS
Option 3
Assistance with Legacy Secondary SIS, including Data Cleansing assistance
Option 4
Assistance with Adult SIS
Option 5
Assistance with Service Tracking System – STS
Option 6
Assistance with Early Education SIS – EESIS
Option 7
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Option 6 submenu - Assistance with District Business Applications other than Facilities applications

Errors launching District Applications
Option 1
Microsoft Office applications
Option 2
Assistance with IFS GUI, EZ Doc, Job Cost, FRDB, Budget Tools or Control-D
Option 3
Assistance with PTRS or HRS
Option 4
Assistance with Inside LAUSD, Learning Zone, and CLAS
Option 5
Assistance with P-Card reconciliation's STULL evaluations or E-List
Option 6
Assistance with BTS
Option 7
 

 

 

 

 

 

 

 

 

 

 

Option 7 submenu - Assistance with Facilities applications

New construction
Option 1
Existing facilities
Option 2
Return to listing of Main Menu  

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Published on 01 May, 2007